At Timbertale Designs¹Timbertale Designs is a brand associated with Fine Central Corporation, a Philippine-registered company. Timbertale Designs and the pronouns “We” and “Our” and the “company” refer to Fine Central Corporation., we value your trust. Protecting your personal information is a responsibility we take to heart, and we are committed to handling your data with transparency, respect, and care. This Privacy Policy explains how we collect, use, share, and protect your information when you shop with us online.

1. Information We Collect

We may collect the following types of personal information and other information for lawful purposes and our legitimate interests:

• Contact Information – such as your name, email address, landline and mobile number, delivery address and billing address.
• Payment Information – including details necessary to process payments via credit card, debit card, e-wallets, and other payment channels.
• Transaction Information – such as your purchase history, order details, and preferences.
• Device & Browsing Information – including your device and interaction with the website, we browser, cookies, IP addresses, search terms and products you view, and analytics data to improve your shopping experience.
• Other information – including details we may collect when you avail of customer support.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders.
• Facilitate secure payments and prevent fraud.
• Communicate with you regarding your purchases, inquiries, or updates.
• Maintain your accounts when your register in our website and verify your identity when you access your account.
• Provide customer service and after-sales support.
• Properly load our website and perform analytics on its usage.
• Perform marketing and advertising activities.
• Maintain and improve our website, products, and services.
• Comply with legal and regulatory requirements.
• Perform other lawful activities related to your transaction on our website.

3. Sharing of Information

We respect your privacy and will never sell your personal data. We may share your information with:

• Payment Partners – for secure processing of your transactions.
• Shipping & Logistics Providers – to deliver your orders to your doorstep.
• Service Providers – such as, but not limited to, consultants, associates, providers for technology, hosting and server, database storage and management, IT, analytics, marketing and advertising, logistics and courier service, and those helping us with our business, under confidentiality agreements.
• Government Agencies or Regulators – if required by law or legal process.

4. Data Protection & Security

We implement organizational, physical, and technical measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. While no method is 100% secure, we continuously update our systems to keep your information safe.

5. Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our processing of your personal data and this Privacy Policy.

6. Your Rights and Obligations

In accordance with the Data Privacy Act of 2012, you have the right to:

• Access, correct, or update your personal data.
• Withdraw consent to the processing of your information.
• Request deletion of your personal data, subject to legal and contractual obligations.
• Lodge a complaint with the National Privacy Commission (NPC) if you believe your rights have been violated.

After receiving your request in writing, all personal information stored in databases we actively use, and other readily searchable media will be updated, corrected, changed or deleted, as appropriate, as soon as and to the extent reasonably and technically practicable.

It is your responsibility to ensure that the personal data you provide is accurate and updated and that you are of legal age when you submit any data to us.  You are encouraged to use the latest version of web browsers for your safety and security. Updated web browsers are usually equipped with security features that provide anti-phishing protection, improved parental controls, and tools to prevent malware and other privacy threats. We will not be liable for any damage, loss, injury, or claim that may result when you fail to comply with these obligations.

6. Data Retention

We keep your personal data for as long as necessary to fulfill the purposes outlined in this Policy or as required by law.

7. Cookies & Online Tools

We use cookies and similar technologies to improve site functionality and personalize your shopping experience. You may disable cookies in your browser, but some features of the site may not function properly.

8. Application of This Policy
   
   This Privacy Policy applies only to transactions in this website. Should there be links to other websites not operated or controlled by us, we are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. Kindly note that when you use a link to go to another website, our Privacy Policy no longer applies. Your browsing and interaction on any other website, including those that have a link on our platform, are governed by that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.
9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal compliance. Updates will be posted on our website.

10. Contact Us

For questions, concerns, or requests regarding your personal data, please contact us at info@timbertaledesigns.com.